We may collect personal information electronically through this website. All information collected is kept confidential, but we may pass it on to a person qualified to use it in the service of our veterans, or to help the visitor gain support from organizations dedicated to helping veterans.
We also use your personal information to manage our internal accounting and auditing, recording proof of purchase, validating bank transfers, receiving, processing and delivering orders, processing payment, managing our website (which may include registering you to use our website), regulatory reporting and compliance, and for servicing our relationship with you.
The nature of the information collected may include name, address, credit and debit card details, phone number, email address, website passwords and usernames. This information allows us to provide products and services to you or to the service providers you give us permission to supply it to, or otherwise interact with you. If you do not provide us with the personal information requested, we may not be able to provide the services on offer, or interact with you.
If you provide your email address or mobile telephone number, you consent to us using your email address to email you and/or your mobile telephone number to SMS you for any of the purposes listed above.
USE AND DISCLOSURE
If we will be using or disclosing your personal information for a purpose other than the primary purposes described above, we will obtain your consent unless the use or disclosure is otherwise permitted under the Act.
We do not give out or sell any personal information. The only exception to this may be when a court order is issued to the police.
If you do not wish to be contacted about our products, simply write, email or call us using the contact information provided on our website and we will remove you from any mail, telephone or electronic lists used by us for marketing purposes. Please be sure to include your name and other relevant details.
ACCURACY OF AND ACCESS TO PERSONAL INFORMATION
We endeavour to take all reasonable steps to ensure the personal information we hold is up-to-date, complete and accurate.
At any time, you may request a copy of your personal information held by us by contacting us. If you believe any of your personal information held by us is incomplete or inaccurate, please notify us by email so that we may update that information. Every reasonable effort will be made to provide or update personal information on request, unless an exemption under the Act applies. In these circumstances we will provide written notification as to why your request has been refused.
We may withhold or refuse you access to your personal information if we are legally authorised to do so or where its disclosure to you is restricted by law, is the subject of legal action, or may compromise the privacy of another person.
We will endeavour to take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, modification, destruction or disclosure. We adopt practices to prevent unauthorised access to our premises, systems or physical storage locations. Personal information that is no longer required will be destroyed or de-identified, as appropriate.
ONLINE TRANSACTION SECURITY
We take online transaction security seriously. If we implement an online payment system in the future we will ensure that we process online transactions using third party providers like PayPal and/or banks.
We collect but do not store your credit card details on our databases or servers. You will need to enter those details each time you make a purchase on our websites. However, we do maintain records of your transaction history. As mentioned above, we adopt practices which seek to prevent unauthorised access to such records.
The Internet is not a secure method of transmitting information. Accordingly, we cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access, use or modification of that information.
IDENTIFIERS AND ANONYMITY
Where personal information is collected, it will usually be identified by a common identifier such as the name of the individual, address or transaction details. We will not use identifiers assigned by a government agency, such as tax file numbers, to identify your personal information.
Wherever it is lawful and practical, we will give you the option of not identifying yourself when interacting with us.
WHERE INFORMATION IS STORED
- consent to us disclosing and transferring your information (including personal information) to our Third Party Providers located outside of Australia, particularly in New Zealand, South Africa, the United Kingdom and the USA;
- consent to us and our Third Party Providers storing your information (including personal information) in locations and on servers located outside of Australia, particularly in New Zealand, South Africa, the United Kingdom and the USA; and
Where we collect personal information that is also sensitive information, we will only do so if the individual has consented or the collection is required or permitted by law, including where necessary for the establishment, exercise or defence of a legal or equitable claim.